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Cable Information
 This page contains information about companies that provide cable television to Orion residents, complaint handling, the Orion Community Cable Communications Commission and Orion Neighborhood Television (ONTV).
Cable Television Providers

Comcast Cable provides cable television service to the entire Orion area. Their phone number is 1-800-266-2278. This is the number to call if your cable goes out, you want to change cable services, you have a problem with billing, you need to schedule a service call, you need to exchange equipment, or you want to pay your bill by phone. The closest Comcast customer service office is the Xfinity Store at 66 N. Adams, Rochester Hills, MI 48309. Hours are M-S 10a-7p and Sun 12-6. At the office you can exchange cable boxes and remotes, pay your bill, discuss your account, or pick up a channel line-up card. The office is open from 10:00 am to 6:00 pm, Monday through Friday, and from 10:00 am to 1:00 pm on Saturday. Their website is xfinity.com.

Allconnect is a useful tool for residents of Orion to compare Xfinity TV plans and pricing. Residents may also use the zip code tool to search for all service providers available in their area.  https://www.allconnect.com/providers/xfinity/tv.

AT&T now offers cable television to some areas in Orion. To find out if your home can receive AT&T cable service, check their website at http://attinternetservice.com/u-verse/. They are continuing to expand their coverage area in Orion. Our local access channel is now available on their system. Select Channel 99, Lake Orion Village or Orion Township, then Public, Education, or Government access. https://www.allconnect.com/providers/att/customer-service

Complaint Handling

If you have a problem with your cable provider, you should first try to resolve it with your cable provider. If you are not able to resolve it the problem, you may contact:

Michigan Public Service Commission
Attn: Video Franchising
P. O. Box 30221
Lansing, MI 48909
Phone: (800) 292-9555
Fax: (517) 241-2400
Website: www.michigan.gov/mpsc

If you wish to also file a complaint with the Cable Commission, use this form: Cable Subscriber Complaint Form.

Orion Community Cable Communications Commission

Website: www.orioncablecommission.org

The Orion Cable Commission is a governmental body made up of nine members appointed by Orion Township and/or the Village of Lake Orion. One function of the Cable Commission is to make sure that cable providers follow the requirements of the cable franchise and all applicable Federal, State, Township and Village laws.

The Cable Commission meets at 7:00 pm on the second Thursday in even months at the ONTV offices. Residents are invited to attend the meetings.

Another duty of the Cable Commission is to administer Orion’s Public, Educational, and Government Access channels. They have hired a non-profit corporation, Orion Neighborhood Television (ONTV) to manage the channels and the public access facility.

Orion Neighborhood Television (ONTV)

Website: www.orionontv.org; Email: ontv@orionontv.org

The ONTV Board of Directors oversees the management of the ONTV studio. The Board meets at 7:00 pm on the second Wednesday of odd months at the ONTV studio. The meetings are open to the public.

If you would like to learn how to produce your own programs or simply crew for ONTV, the first step is a one hour orientation. Orientations are scheduled for the last week of each month. Please call or see the website for specific days and times. Although orientation is free, you will need to call or email to reserve a seat.

ONTV offers classes in field production and studio production to residents who have completed orientation. The fee for each class is $10.

Field Production Class (four sessions) – Residents learn how to use the ONTV camcorders, tripods, and microphones. Shot composition, story boards, and non-linear editing are also covered. Once the class is successfully completed, equipment can be checked out, at no cost, to create programs for ONTV.

Studio Production Class (five sessions) – All crew positions are covered in this class: Director, Technical Director, Audio, Character Generator, Camera Operator, and Floor Director. In the final class session, class members produce a program that plays on ONTV, Orion’s public access channel. Once trained in studio production, residents are able to gather crew from other certified ONTV volunteers and book the studio to create a program.

Certified volunteers are eligible to crew for programs produced by ONTV, such as graduation, concerts in the park, the sports series, and more.

The computer-generated message board that runs between programs on Public Access displays information about community events and resources. Non-profit groups can have a message run on the channel at no cost. Email mboard@orionontv.org

Local government meetings are cablecast on Orion’s government access (Channel 20 on the Comcast system). The computer-generated message board that runs between meetings displays agenda for local government meetings and other important information provided by the Township and Village offices, and the Lake Orion Police Department.

For more information about orientation, video production classes, message board, public or government access programming, call ONTV at (248) 393-1060, or email ontv@orionontv.org.

Orion’s education channel (Comcast 22) runs a message board with information and a calendar of events for each school in the district. School Board meetings are cablecast and then archived for On Demand playback through the website.